HOTEL SERVICE GUIDE
Dear visitor,
We are pleased to welcome you to 3Hills Boutique Hotel. For the best service during your stay, consult the hotel’s service guide. In there you will receive all necessary information regarding the facilities and services of 3Hills Boutique Hotel.
For additional clarifications please contact the Reception. Our Team will make sure to provide you with the best experience of a pleasant and comfortable stay.
The Hotel Management and the Team of 3Hill Boutique Hotel wish you a pleasant and memorable stay !!!
For more information call us today at +30 2351 604055 or use the Contact Form
HOTEL PLAN
Interior: Reception, Chris – Thal Restaurant – Cafe – Bar
Outdoor: 3 Hills Academy Equestrian Club, Chris – Thal Outdoor Restaurant – Cafe – Bar, Luxury Glass Suite Cabins
RECEPTION – CONCIERGE
Our Front Desk operates 24 hours. Furthermore, alarm service is provided, if needed.
To make a Suite-to-Suite call, enter the Suite number you wish to contact and then press the check (✔) key.
To call Reception from your Suite enter 80 and then press the check (✔) key.
There is a small library as well as board games available at the
Reception. Ask the Reception for assistance.
ARRIVAL
Check in time is at 14:00. You are heartly welcomed at 3 Hills boutique. In some cases Check-in can be accomplished earlier. Prior communication with the Reception is required.Express check out available. Kindly contact the Reception for more information.
VALE PARKING
Ask the Reception to send help to assist you with parking your car.
Luxury Glass Suite Cabins
Suites with a king-sized bed, sofa with folding bed mechanism, bathroom with shower and cabin, furnished terrace offering view to nature. The Suites can accommodate up to 4 persons in total. Baby cot available on request, free of charge.
| Autonomous air conditioning | Hairdryer |
| 43-inch LCD Smart TV | Safe |
| Small Smeg fridge | Bathroom items |
| Free access to wireless network | Room service |
| Phone | Nespresso coffee machine |
| Tablet available upon request |
BREAKFAST
Breakfast is served at Chris Thal Restaurant between 08:30 a.m. – 11:00 a.m.
In-room breakfast service is available. Contact the Reception for your service.
Early breakfast, late breakfast and take away breakfast services are available upon request. Kindly notify at least one day prior.
CHRIS – THAL RESTAURANT
Snacks, Lunch & Dinner can be offered at our Restaurant throughout the day. Special meal requests (allergies, gluten -free, lactose free etc) are available upon request. Kindly inform the Reception.
SNACKS – SPIRITS – DRINKS
The Bar is located both inside and outside the restaurant, where refreshments, coffees, drinks, snacks and meals are served. There is a Menu price list in the Suite. Contact the Reception to place your order.
It is forbidden to consume drinks, beverages and food from other shops in public areas for tax purposes.
ROOM SERVICE
Room service is available from 10:00am to 11:00pm.
MINI BAR
There is a list of items and prices in the Suite. The control, recording and replacement of the items consumed is done daily. Payment is due on departure in cash. Do not remove nor replace the items of the mini bar, for your own products. They may be damaged and you will be charged.
CLEANING ROOM SERVICE
Daily room service from 08:30 until 15:30. Towels and bed linen are changed daily. If you are in need of extra towels, pillow or a blanket, please contact the Reception. For additional cleaning services, please contact the Reception.
TURN DOWN SUITE SERVICE
Takes place every afternoon between 18:00 – 19:00.
HOTEL TOWELS
Guests are kindly requested not to use the white bath towels outside their Suite. We inform you that in case of loss you will have to pay the relevant fee.
DRY CLEANING
Dry cleaning, washing, ironing services are offered – upon an extra charge. In our unit there is an ironing area with a steam iron and a trouser press.
SELECTION OF PILLOWS
There is a choice of 2 types of pillows.
SMOKING
Smoking is only allowed at the outdoor areas of the hotel.
NON-SMOKING ROOMS
All Suites are non-smoking. Therefore, we draw your attention not to smoke in the Suite.
AIR CONDITIONING & HEATING
All rooms are equipped with Air conditioning. Use the remote control to adjust the temperature to your liking. There is also autonomous heating with a thermostat. This way you can change the temperature and adjust the air flow according to your preferences. We also provide wood for the fireplace. Follow the safety codes and the controlled use of the fireplace. If you need help with lighting the fireplace or have any questions about the air conditioning and heating systems, please contact the Reception for assistance.
DAMAGES
In case you find a fault in the equipment of your Suite, kindly report it to the Reception for its immediate restoration.
SUITE DAMAGE / DAMAGE
In case of damage to a Suite or Property due to deceit or negligence, the hotel reserves the right to charge the amount of damage suffered. In cases a customer has not paid by credit card, but in cash or otherwise, the hotel will demand immediate payment of the amount of damage suffered by the customer.
DO NOT DISTURB
If you do not want to receive telephone calls or room service, please inform the Reception. NOTE: Internal room calls cannot be avoided!
FRIENDLY REMINDER: Please do not leave the fireplace lit when leaving the Suite. We kindly ask you to turn off the lights and air conditioning, too. Help the environment by saving energy, think Green. You can leave your key at the Reception.
| TELEVISION CHANNELS | ||
|---|---|---|
| 1. ERT 1 HD | 9. OPEN BEYOND HD | 17. M TV HD |
| 2. ERT 2 HD | 10. NICKELODEON | 18. TV 5 EUROPE |
| 3. ERT 3 HD | 11. EGNATIA | 19. BBC WORLD |
| 4. MEGA HD | 12. VERGINA TV | 20. RIK |
| 5. ANT1 HD | 13. DION TV | 21. EUROPE 1 |
| 6. ALPHA HD | 14. AE CHANNEL THESSALONIKI | 22. DEUTSCHE WELLE |
| 7. SKAI HD | 15. 4E | 23. VOULI |
| 8. STAR HD | 16. PELLA |
SAFE BOXES – VALUABLES
It is strongly recommended that items of value be placed in the safe inside your closet. The hotel does not bear any responsibility for the loss of your valuables.
FIRE ALARM
If you hear the fire alarm, please leave your Suite immediately via the nearest available exit. Please assemble at the open field next to the gate and wait for instructions from a member of our staff.
INTERNET
Each Suite has wireless internet access. If you have problems with your connection, please contact the Reception.
AIRPORT – TRANSPORT
Macedonia Airport of Thessaloniki is apprx120 km away from the hotel and takes 1 hour and 45 minutes by car. If you wish us to arrange your transfer from and/ or to the airport, contact the Reception in time to arrange it.
CAR RENTAL
Please contact the Reception for more information.
CREDIT CARDS
We accept MasterCard and VISA credit cards. If you have questions about payment methods, please contact the Reception.
RESERVATION POLICY
In order to guarantee your Reservation, one night deposit is required. Kindly note that in case of cancellation the deposit is not refundable BUT can be used within three months, from cancelation date, for a new booking. The rest of the total amount must be paid upon your arrival at your hotel.
CANCELLATION POLICY
In case of cancelation the deposit is not refundable. In case of cancellation 14 days prior to arrival date, or no show situation, or departure prior to scheduled date, 100% cost of your stay will be charged.
Prepayment: prepayment required according to reservation policy
CHARGING DETAILS
Prices are in EURO and include breakfast and all taxes. They do not include the daily residence tax of 3,00€ per night. This must be settled during your check out by departure.
COMPLETION OF ACCOMMODATION
Departing your Suite is obligatory until 12:00 p.m. Free luggage storage is available at the Reception if you wish to spend more time on site before leaving.
A later check out is possible with an additional cost. If you wish to extend your stay, please contact the Reception in time.
TECHNICAL SUPPORT
If you are having problems with your computer or internet connection kindly contact the Reception to provide you with assistance.
ENTREPRENEURSHIP CENTER
There is the possibility for our customers to print documents, make photocopies, send or receive faxes and scan documents for a fee. You can be assisted at the Front desk. Daily newspapers and magazines can be provided on request.
LOST ITEMS
Please contact the Reception.
LUGGAGE
For the storage of your luggage please contact the Reception.
PETS
We love pets and welcome them in the surroundings of our hotel and restaurant. In our suites and spas they cannot be accommodated, as there is currently no special space available for our beloved friends.
FIRST AID
The First Aid kit can be found at the Reception.
PARKING LOT
The hotel has free outdoor parking for all guests. Each Suite has its own parking spot. For the best service, please park rationally. Also, for your safety, we recommend that you give the registration number of the car to the Reception upon arrival. Buses can park in the designed parking spot free of charge.
CAR ACCIDENTS
Please do not forget that a car accident can happen to anyone. If you rent a car or motorbike, we recommend that you drive safely and definitely not after consuming alcohol. Follow the Traffic Code and always use a helmet when riding a motorcycle.
EARTHQUAKE
Earthquakes in Greece are a common phenomenon. Therefore, in such a case, if you are in your room, do not panic. Exit your room without panic and stay outdoors in open places without canopies, until the earthquake stops.
